Failure analysis

Failure analysis network

Failure analysis (FA) finds the root cause of any malfunction of our products and helps to improve reliability and yield throughout the entire product lifecycle.

A global network of Failure Analysis laboratories and experts supports analysis requests world wide. This network tailors the analysis support to your individual case requirements – no matter to which location the request was submitted.
Failure analysis network

Failure analysis (FA) finds the root cause of any malfunction of our products and helps to improve reliability and yield throughout the entire product lifecycle.

A global network of Failure Analysis laboratories and experts supports analysis requests world wide. This network tailors the analysis support to your individual case requirements – no matter to which location the request was submitted.
Failure analysis network

Failure analysis (FA) finds the root cause of any malfunction of our products and helps to improve reliability and yield throughout the entire product lifecycle.

A global network of Failure Analysis laboratories and experts supports analysis requests world wide. This network tailors the analysis support to your individual case requirements – no matter to which location the request was submitted.
Failure analysis network

Starting with the first project idea and prototype, Infineons‘s global FA organization accompanies a product throughout its entire lifecycle. Thanks to early engagement in product development, the FA laboratories are well prepared with a variety of cutting-edge FA methods and tools, as well as comprehensive knowledge on the product properties and history.
Failure analysis network

Starting with the first project idea and prototype, Infineons‘s global FA organization accompanies a product throughout its entire lifecycle. Thanks to early engagement in product development, the FA laboratories are well prepared with a variety of cutting-edge FA methods and tools, as well as comprehensive knowledge on the product properties and history.
Failure analysis network

Starting with the first project idea and prototype, Infineons‘s global FA organization accompanies a product throughout its entire lifecycle. Thanks to early engagement in product development, the FA laboratories are well prepared with a variety of cutting-edge FA methods and tools, as well as comprehensive knowledge on the product properties and history.
Analysis flow

The analysis flow is tailored to the individual case: Starting with electrical verification, non-destructive analysis techniques involving optical and X-ray inspection are combined with detailed failure localization, preparation and visualization. To pin-point and understand the failure mechanism, sophisticated methods and tools enable analysis down to the nanometer scale, employing transistor-level nanoprobing or even atomic-resolution imaging with Transmission Electron Microscopy (TEM). This flow is optimized by KI-based data analysis and continuous method development for fast and high quality analysis results.
Analysis flow

The analysis flow is tailored to the individual case: Starting with electrical verification, non-destructive analysis techniques involving optical and X-ray inspection are combined with detailed failure localization, preparation and visualization. To pin-point and understand the failure mechanism, sophisticated methods and tools enable analysis down to the nanometer scale, employing transistor-level nanoprobing or even atomic-resolution imaging with Transmission Electron Microscopy (TEM). This flow is optimized by KI-based data analysis and continuous method development for fast and high quality analysis results.
Analysis flow

The analysis flow is tailored to the individual case: Starting with electrical verification, non-destructive analysis techniques involving optical and X-ray inspection are combined with detailed failure localization, preparation and visualization. To pin-point and understand the failure mechanism, sophisticated methods and tools enable analysis down to the nanometer scale, employing transistor-level nanoprobing or even atomic-resolution imaging with Transmission Electron Microscopy (TEM). This flow is optimized by KI-based data analysis and continuous method development for fast and high quality analysis results.

Customer complaint management

Analysis flow

Customer satisfaction is our top priority. To achieve this, we need to understand customer needs and be aware of any unmet requirements. This knowledge helps us improve our products and services by analyzing deviations, identifying root causes, and implementing long-term solutions to prevent recurrence. We have a comprehensive complaint management system in place, ensuring swift correction of deviations with everyone's support.

In case you have a complaint or need technical assistance please use our portal MyCases.
Analysis flow

Customer satisfaction is our top priority. To achieve this, we need to understand customer needs and be aware of any unmet requirements. This knowledge helps us improve our products and services by analyzing deviations, identifying root causes, and implementing long-term solutions to prevent recurrence. We have a comprehensive complaint management system in place, ensuring swift correction of deviations with everyone's support.

In case you have a complaint or need technical assistance please use our portal MyCases.
Analysis flow

Customer satisfaction is our top priority. To achieve this, we need to understand customer needs and be aware of any unmet requirements. This knowledge helps us improve our products and services by analyzing deviations, identifying root causes, and implementing long-term solutions to prevent recurrence. We have a comprehensive complaint management system in place, ensuring swift correction of deviations with everyone's support.

In case you have a complaint or need technical assistance please use our portal MyCases.
8D problem solving

Infineon uses the 8D problem-solving method  to address confirmed deviations, emphasizing close and transparent collaboration within the team and with the customer. During a complaint, the customer interface ensures all information is complete, consistent, and accurate, and provides regular updates throughout the process. This fosters a strong, trustful partnership. Our complaint management process adheres to international standards like JEDEC, VDA, and IATF. 
8D problem solving

Infineon uses the 8D problem-solving method  to address confirmed deviations, emphasizing close and transparent collaboration within the team and with the customer. During a complaint, the customer interface ensures all information is complete, consistent, and accurate, and provides regular updates throughout the process. This fosters a strong, trustful partnership. Our complaint management process adheres to international standards like JEDEC, VDA, and IATF. 
8D problem solving

Infineon uses the 8D problem-solving method  to address confirmed deviations, emphasizing close and transparent collaboration within the team and with the customer. During a complaint, the customer interface ensures all information is complete, consistent, and accurate, and provides regular updates throughout the process. This fosters a strong, trustful partnership. Our complaint management process adheres to international standards like JEDEC, VDA, and IATF.