Standard Support Services provide distribution customers the technical help-desk necessary to introduce Infineon components into new qualified designs.

• First level customer support to ensure Infineon products/ solutions
• Technical interface and support to the customer
• Drive the design in at the customer
• Basic trainings for design teams (1-4h)
• 24-hours response time to the customer

Design services and topics requiring specific analysis are a part of Premium Support.

Premium Support is oriented to design and is subject to a specific agreement between Bluewind and the customer. It may include one or more areas of R&D activity:

• Project management and project-specific application support
• Specification of general SW architecture defining required layers, control and data flow structure etc.
• Specification and implementation of custom device drivers
• Optimization of software components with regard to speed/code size
• Software testing
• Support of project-specific functional safety engineering
• Project-specific support of security solution
• Safety support
• Security support
• Multicore support

Bluewind is providing an alternative solution for Safety Critical Applications based on Infineon iLLD drivers and PXROS-HR operating system which is a valid alternative in
markets in which AUTOSAR is not required.
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