Basic Support

1st level customer support to ensure that customers successfully develop their application with Infineon products and solutions

• Technical interface and support to the customer
• Support the design phase of the project at the customer – Hardware – Software Product support
• Trainings for customer's design teams on Infineon products and solutions 
• 24hrs response time to the customer
• One stop shopping for Infineon technical support

Premium Support

Bespoke Product Engineering Services:

• Turn key solutions for new product developments
• Project planning
• Schedule / Cost estimating
• Quality targets
• Architecture and system specification
• System design
• Prototyping
• Manufacturing • End of line testing
• Certification / Customer approval (electrical / mechanical testing)
• Warranty / field return investigations

Software Engineering Services :

• Project planning
• Schedule / Cost estimating
• Software process implementation / environment set-up
• Software Architecture / functional specification / resource allocation
• Modelling / System design / auto-coding
• Operating System / scheduling / worst case timing analysis / instrumentation
• Multicore aspects and real-time considerations
• Automated testing / verification an validation testing / report generation
• Board bring-up / bug tracking / software auditing
• Defensive programming / MISRA / Functional safety

Re-Engineering Services:

 Re-Engineering of Previous Generation of Embedded
System to:

• Change system to a newer / cheaper / faster / larger processing platform
• Remove obsolete or difficult to source components
• Reverse engineer systems where specification is not available / accurate
• Integrate several disparate functions on a multicore processor
• Include IP from other vendors or protect own IP from other vendors
• Commonise hardware or software platform between several different product
  lines to increase purchasing power and reduce NRE / maintenance / variance /
  warranty
• Leverage rapid prototyping tooling and autocode generation to decrease time to
  market and increase software quality

Training Services:

• Infineon Microcontrollers (TriCoreTM / AUDOTM / AURIXTM / ARMTM)
• Hardware engineering (component selection / circuit analysis / specific
  applications / custom silicon devices / PCB design / ESD / EMC / RFI)
• Software engineering (engineering process / change management / software
  quality / tooling / code optimisation / defensive programming / testing
  methodologies / embedded code / operating systems / multicore processors /
  software safety / MISRA / low level drivers / OSEK / Autosar / debugging
  techniques / timing analysis / resource allocation / makefiles / bootloaders )
• Functional safety
  – ISO26262 Automotive
  – IEC61508 Industrial and automation