Dear participant of this customer audit / customer visit.
We are constantly driving continuous improvement in all areas, including meeting efficiency and effectiveness.
Therefore, we would like to ask you for your feedback according to following rating system:
1 = excellent experience / benchmark / best-in-class / expectations greatly exceeded
2 = very good / better than average experience
3 = slightly better than average experience / expectations mostly satisfied
4 = slightly below average experience / some room for improvement
5 = poor experience / customer expectations not fulfilled in many aspects
6 = inadequate / very bad experience / unsatisfactory / expectations not met at all
7 = not applicable
All fields marked with an asterisk (*) are mandatory.