At a glance

Technical lead (PAY champions, PAY AE and 3rd level support resources) by organization and distribution of work packages within PAY System Integration CoP. Plan and execute 2nd level and system integration support for payment solution offering worldwide. Definition of processes within own team and alignment of these processes with supervising position with respect to all internal/ intra-department interfacing organizations. (E.g. Sales, Technical Marketing, Product Marketing, Distribution Management) Additionally responsible for people management of the local technical support team.

Quick info

Location Bangalore
Entry level Professionals / experienced
Job ID 39362
Start Nov 05, 2019
Type Full time
Contract Permanent

Job description

In your new role you will:
  • Act as technical lead for payment solution customer projects
  • Coordination of customer project work packages for 3rd level support
  • Member of PAY solutions system integration steering and interface to CoP / 3rd level support experts
  • Gather customer requests on tools, products and contribute to product definition phase
  • Create professional training material
  • Technical presentations and trainings for CCS-external and -internal parties
  • Worldwide FAE and 2nd level customer support for products, tools and software before, during and after design-in
  • Knowledge transfer and training of FAEs
  • Technical support at customer side together with FAEs (card production and personalization of different payment schemes)
  • Systematic information flow to FAEs and customers on news about products, tools and software (versions, updates, release dates, etc.
People Management 
  • Conducting regular 1:1 with team members
  • Setting of targets and tracking them
  • Collecting inputs on team members from various stakeholders periodically and conducting performance appraisal
  • Career development of team members 
  • Motivate people by recognizing and acknowledging top performer periodically within the team and in organizational events
  • Develop competency in team to cater present and future program requirements as aligned with business strategy
  • Collect inputs from team and preparing the list of Capex items every year
Stakeholder relationship

  • Build and develop relationship with stakeholders (PM, Sales, FAE, TCE Production/Logistics)
  • Share/collect feedback and initiate actions where appropriate
Leadership and Influence
  • Communicating and ensuring understanding of functional and departmental goals
  • Work with management on strategic objectives and drive initiatives
  • Escalate issues, with appropriate data, to management to see immediate actions
  • Managing conflicts on time
  • Demonstrate team leadership and motivate the team
  • Identify and execute continuous improvement topics
  • Engaging with other line managers across the organization

Profile

You are best equipped for this task if you have:
  • 15 years’ experience in development and technical support preferably payment smartcards domain with acting several years as a technical lead
  • Experience in managing small teams (3+)
  • Experience in working with functions (HR, purchase, legal, finance etc) across the organization
  • Excellent communication skills
  • Strong leadership qualities, great team-player in a multi-site, multi-cultural environment
  • Experience in improving efficiency and output of the team or organization
  • Experience in creating professional training material
  • Experience in technical trainings and presentations
  • Expert knowledge in contactless technologies (eg. EMVCo, ISO/IEC 14443), Payment Standards, RFID, system integration, testing & metering highly appreciated but not a must
  • Willingness to travel (to customers worldwide)

About Us

Part of your life. Part of tomorrow.

We make life easier, safer and greener – with technology that achieves more, consumes less and is accessible to everyone. Microelectronics from Infineon is the key to a better future. Efficient use of energy, environmentally-friendly mobility and security in a connected world – we solve some of the most critical challenges that our society faces while taking a conscientious approach to the use of natural resources.

What we offer you at Bangalore

In India a team of 200 people works on hardware and software development for automotive and chip card & security solutions.