At a glance

Provide supports and guidance to end users via calls and chats on IT Service Request.

Quick info

Location Melaka
Entry level Fresh Graduate (without work experience)
Job ID 24582
Start immediately
Type Full time
Contract Permanent

Job description

In your new role you will:
  • Handle and coordinate on end user’s service requests
  • Ensure service requests were fulfilled within the agreed SLA
  • Handle of the end user’s escalations and ensuring adequate service/product was delivered
  • Seek for continuous improvement within IT Service Request Fullfilment Processes

Profile

You are best equipped for this task if you have:
  • Bachelor degree in Information Technology.
  • Excellent communication skills to assist users  globally.
  • Good proficiency in Mandarin is a must. English and Bahasa Melayu is required. Proficiency in German is an added advantage. 
  • Experienced in supporting Shift pattern. Able to work shift and be on standby on designated days/public holidays or whenever required
  • Functional knowledge on Windows
  • Functional knowledge on Microsoft Office Products

About Us

Part of your life. Part of tomorrow.

We make life easier, safer and greener – with technology that achieves more, consumes less and is accessible to everyone. Microelectronics from Infineon is the key to a better future. Efficient use of energy, environmentally-friendly mobility and security in a connected world – we solve some of the most critical challenges that our society faces while taking a conscientious approach to the use of natural resources.

Infineon Technologies (Malaysia) Sdn Bhd, with its 8.000 employees, is the largest manufacturing site of Infineon. The company has established itself as a leading manufacturing site for Power Semiconductors, Logic Semiconductors, Discrete and Sensor Products. We are committed to increasing productivity, on-time delivery and providing customized solutions while maintaining the highest level of product quality. The success of Infineon Melaka is evidenced by eleven National Awards received from the Prime Minister’s Office as well as 15 corporate awards.