HR Processes & Infrastructure

Humans & Machines: Hand in Hand for HR service efficiency

Our employees and managers are at the center of all our actions. Accordingly we maintain a global focus on harmonized HR services based on a consolidated and user-friendly Process and Tool landscape and work environment. HR processes are continuously optimized so that we can provide our HR services in a high-quality, transparent and efficient manner. We are supported by automation initiatives like our first "digital HR colleague" Paul, who among other things successfully handles the task of sending messages to employees and managers. Paul was also used for fully automated correspondence in the course of our Cypress integration project. In addition, the digital performance of standard processes, digital signatures and archiving processes were piloted and expanded during the current fiscal year. These digitalization activities support us in the performance of repetitive and high-volume processes as well as in the further reduction of errors on a project-related basis. As a result the information is available to employees and managers around the clock and is constantly being expanded. For example, our HR chatbot, HenRy, is ready to respond to requests on learning topics 24/7.