HR Processes & Infrastructure

Automation of HR Processes – Key for quality, efficiency and customer experiences

Our employees and managers are at the center of all our actions. Accordingly, we maintain a global focus on harmonized HR services based on a consolidated and user-friendly process and tool landscape and work environment. HR processes are continuously optimized so that we can provide our customer-oriented HR services in a high-quality, transparent, and efficient manner. We are supported by automation initiatives like our first digital HR colleague “Paul”, whose jobs include the handling of confidential communications to employees and managers.

In the current fiscal year, we have further expanded automation and digital execution of standard processes.

We were able to further digitalize our HR work with several global initiatives. These included paper-to-digital process conversions, the full automation of mass mailings, and the automation of HR data quality controls. This allowed us to gain efficiency and further enhance the customer experience.

Another big step towards HR digitalization is the HR service bot “Henry”, an innovative contact channel allowing customers to reach HR Service Centers 24/7. After the go-live, we equipped our HR service bot with information and insights around topics like recruiting services. Further enrichments are planned over the coming months.

All our digitalization activities @ HR support us in handling repetitive and high-volume processes. They also further improve the quality of our HR data. We will continue to focus on digitalization and automation as part of our mission to continually increase efficiency and to enhance the customer experience.